Employee & Office Procedures Manual Sample

This document is designed & intended for veterinary use only.

Hoping to make your office procedures a little more formal? Need some ideas of what might be included in an employee manual? Want to do some employee retraining & are looking for some guidelines? We've got you. Written originally for a primarily dairy practice with multiple doctors & a couple office employees, this manual doubles as an employee manual (including required sections by California state law) & office procedures handbook. This document is a Word file, so it is fully customizable for the needs of your clinic - adjust sections that apply to you, remove sections you don't need, & add in sections that are missing.

What's Included?

1. Employee Manual section, including

   1. Mission statement

   2. Office location, contact information, & hours of operation

   3. Clocking in & out procedures

   4. Exempt vs. non-exempt employee descriptions & payroll policies

   5. Sick leave & vacation policies

   6. Standard of conduct & dress, including notes on sexual harassment

   7. Disciplinary procedures

   8. Workplace safety

2. Office Manual section, including

   1. General office procedures (appointments, communicating with doctors & clients, day to day, chore list)

   2. Pharmacy procedures (taking orders, pulling orders, delivering pharmacy, labeling laws, controlled drugs, inventory management)

   3. Regulatory paperwork & sample submission instructions

   4. Computer procedures (billing, inventory management, labels)

   5. Clients, Billing, & Statements

   6. Milk Quality Lab procedures

   7. Surgery packs & equipment (instrument identification, instrument cleaning, pack wrapping, autoclaving, BSE kit contents, necropsy kit contents)