Employee & Office Procedures Manual Sample

This document is designed & intended for veterinary use only.
 
Hoping to make your office procedures a little more formal? Need some ideas of what might be included in an employee manual? Want to do some employee retraining & are looking for some guidelines? We've got you. Written originally for a primarily dairy practice with multiple doctors & a couple office employees, this manual doubles as an employee manual (including required sections by California state law) & office procedures handbook. This document is a Word file, so it is fully customizable for the needs of your clinic - adjust sections that apply to you, remove sections you don't need, & add in sections that are missing.
 
What's Included?
Employee Manual section, including
Mission statement
Office location, contact information, & hours of operation
Clocking in & out procedures
Exempt vs. non-exempt employee descriptions & payroll policies
Sick leave & vacation policies
Standard of conduct & dress, including notes on sexual harassment
Disciplinary procedures
Workplace safety
Office Manual section, including
General office procedures (appointments, communicating with doctors & clients, day to day, chore list)
Pharmacy procedures (taking orders, pulling orders, delivering pharmacy, labeling laws, controlled drugs, inventory management)
Regulatory paperwork & sample submission instructions
Computer procedures (billing, inventory management, labels)
Clients, Billing, & Statements
Milk Quality Lab procedures
Surgery packs & equipment (instrument identification, instrument cleaning, pack wrapping, autoclaving, BSE kit contents, necropsy kit contents)